The Occupational Certificate: Office Administrator qualification provides a learner with an opportunity to acquire a range of administrative skills to coordinate the activities of an office, including information management and operational processes.

Qualified learners will be competent to support management with office and information administration, demonstrating a range of administrative and communication skills. They will be able to function in Human Resources, Marketing, Public Relations or Financial departments/unit which will enable them to accomplish tasks professionally and efficiently in the increasingly computerised environment of a business office in accordance with national and international standards in the field.

 

The qualification details are as follows:

Qualification Title:  Occupational Certificate: Office Administrator

QCTO Curriculum Code: 334102002

SAQA ID: 102161

NQF Level: 05

Credits: 445

 

Note that there are three components to the learning:

• Knowledge Modules
• Practical Skills Modules
• Work Experience Modules

Entry Requirements

• Level 4 with Mathematical Literacy and Communication

Learning Outcomes

Upon completing this full qualification, the learner will be able to:

• Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation.
• Manage, coordinate and assist in the administration and clerical support of specific departments to facilitate the smooth running thereof by using computerised systems and practices.
• Assist in the selection process, induction, employee wellness and skills development of employees.
• Process given data to complete a Workplace Skills Plan.
• Assist in the administrative function of the marketing, public relations and advocacy of the organisation.
• Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards of customer service of internal and external stakeholders.
• Plan, administer and provide support services to a special project within an organisation.

Curriculum

Knowledge Modules – 132 credits (clustered into 5 skills programmes of learning):

• Effective office administration and management (334102002-KM-01)
• Business communication and customer services (334102002-KM-02)
• Office protocol, deportment and etiquette (334102002-KM-03)
• Apply End User Computing (334102002-KM-04)
• Social media and digital literacy (334102002-KM-05)
• Introductory project management (334102002-KM-06)
• Computerised project management (334102002-KM-07)
• Basic business calculations (334102002-KM-08)
• Resource and procurement management (334102002-KM-09)
• Tender and procurement processes, and procedures (334102002-KM-10)
• Document management and record keeping (334102002-KM-11)
• Staffing and people support (334102002-KM-12)
• Principles of the National Qualifications Framework (NQF) in relation to skills development and Workplace Skills Plan (WSP) administration (334102002-KM-13)
• Public relations, marketing and advocacy {334102002-KM-14)
• Ready for work standards (334102002-KM-15)

 

Practical Skills Modules – 155 credits (clustered into 5 skills programmes of learning):

• Communication and effective customer relationships (334102002-PM-01)
• Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation (334102002-PM-02)
• Assist in the administration and preparation of the process of tendering of contracts (334102002-PM-03)
• Manage meetings (334102002-PM-04)
• Payroll processing and pay administration (334102002-PM-05)
• Support the recruitment, selection and induction of staff (334102002-PM-06)
• Classify, identify, register, track and dispose of records and information (334102002-PM-07)
• Assist in the administration and preparation of the Workplace Skills Plan (WSP)(334102002-PM-08)
• Provide administrative support to Marketing/Public Relations division (334102002-PM-09)
• Prepare, install and dismantle exhibition elements (334102002-PM-10)
• Manage a small project (334102002-PM-11)

 

Work Experience Modules – 158 credits (to be completed in an approved workplace)

• Perform administrative and meeting support functions to support management (334102002-WM-01)
• Handle customer and client queries and liaison in an office (334102002-WM-02)
• Marketing/Public Relations and administrative support (334102002-WM-03)
• Assist in planning and coordinating at least two special events/conferences (334102002-WM-04)
• Procure and allocate resources (334102002-WM-05)
• Solicit tender offers in terms of a set of procedures (334102002-WM-06)
• Manage a paperless office {334102002-WM-07)
• Supervision and training of administration staff (334102002-WM-08)
• Assist in developing a Workplace Skills Plan according to employee training needs (334102002-WM-09)
• Apply ready for work standards to everyday work activities {334102002-WM-10)