Conflict Management

Brief Description:

This skills programme is designed to equip participants with the skills required to manage conflict in the workplace, whether it is between employees, customers or suppliers. The course is also aimed at educating managers on how to establish and build stronger relationships with their subordinates, as well as facilitate team building across their organisation.

Entry Level Requirements:

Communication, Mathematical Literacy and Computer Literacy at NQF Level 4 and/or Grade 12.

Target Market:

This qualification is intended for managers in small organisations or business units in larger organizations.


The programme consists of 8 days of training, either online or classroom based. A total of 310 notional hours must be accounted for to be declared competent for this skills programme.

Cost from R8 400 per learner

(Terms & Conditions Apply)

Programme Content:

Unit Std Unit Standard Title Credits
252027 Devise and apply strategies to establish and maintain workplace relationships 6
12433 Use communication techniques effectively 8
252031 Apply the principles and concepts of emotional intelligence to the management of self and others 4
117853 Conduct negotiations to deal with conflict situations 8
252041 Promote a learning culture in an organisation 5

Exit Outcomes:

The competent learner will be capable of:

  • Liaising and networking with internal and external stakeholders.
  • Devising and applying a strategy to establish constructive relationships with team members in a unit.
  • Devising and applying a strategy to establish constructive relationships with managers.
  • Identifying and minimising personal conflict in the workplace.
  • Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
  • Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
  • Analysing the impact of emotional intelligence on life and work interactions.
  • Evaluating own level of emotional intelligence to determine development areas.
  • Prepare for, conduct and conclude negotiations.
  • Evaluate negotiations.
  • Investigate and analyse the status of the learning culture within the organisation.
  • Develop strategies for the promotion of a learning culture within the organisation.

Implement strategies to promote a learning culture.

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Working with Progression will assist an organisation in achieving sustainable transformation and contribute to areas of compliance