Brief Description:

This skills programme is a tailored version of the Generic Management NQF Level 5 qualification, which focuses on the key aspects of team/department management. It is aimed at equipping managers with the necessary skills required to manage a team or a department. An underlying objective of this programme is to enable the learner to transition from simply being a manager, to being a leader.

Entry Level Requirements:

Communication, Mathematical Literacy and Computer Literacy at NQF Level 4 and/or Grade 12.

Target Market:

This qualification is intended for senior managers of small organisations or senior managers of business units in medium and large organisations.

Duration:

The programme consists of 10 days of training, either online or classroom based. A total of 360 notional hours must be accounted for to be declared competent for this skills programme.

Programme Content:

The competent learner will be capable of:

• Formulating performance standards for team members in a unit.
• Establishing systems for monitoring performance of team members.
• Preparing for a performance review of a team member.
• Conducting performance review interview.
• Explaining the concept of leadership.
• Differentiating between leadership and management.
• Analysing and comparing leadership theories.
• Applying the different roles and qualities of leadership in a work context.
• Analysing own unit in terms of opportunities for innovation.
• Demonstrating understanding of the techniques that promote creativity.
• Developing a plan for creating an environment conducive to innovation.
• Leading a team through a creative thinking process.
• Demonstrating knowledge of, and insight into, the theory of teams and the importance of teams in workplace activities.
• Applying the theory of teams to team dynamics.
• Explaining the process of building teams.
• Analysing the role of team leader in promoting team effectiveness.
• Evaluating the effectiveness of a team and propose ways to improve team effectiveness.
• Developing an operational plan for a unit.
• Implementing an operational plan.
• Monitoring, measuring, and evaluating the achievement of goals and objectives.
• Demonstrating knowledge of and insight into the need for change within the context of environment change.
• Analysing an area requiring a change process.
• Selecting a model for implementing a change management process.
• Formulating recommendations on implementing the change process.
• Applying critical and analytical skills to analyse an issue or problem.
• Engage with stakeholders in analysing the issue/problem and developing solutions.
• Selecting feasible solutions through a systems approach.
• Formulating and communicating the decision.
• Selecting a work-based project for a unit.
• Scoping a work-based project for a unit.
• Developing a project plan.
• Developing tools to measure key performance parameters.
• Implementing the plan and evaluate project progress.
• Investigate and analyse the status of the learning culture within the organisation.
• Develop strategies for the promotion of a learning culture within the organisation.
• Implement strategies to promote a learning culture.
• Describing the main sources of conflict.
• Describing appropriate techniques to manage conflict.
• Implementing a strategy to resolve conflict.

Developing the attributes of a good conflict manager.