This skills programme is a tailored version of the Generic Management NQF Level 5 qualification, which focuses on the key aspects of team/department management. It is aimed at equipping managers with the necessary skills required to manage a team or a department. An underlying objective of this programme is to enable the learner to transition from simply being a manager, to being a leader.
Entry Level Requirements:
Communication, Mathematical Literacy and Computer Literacy at NQF Level 4 and/or Grade 12.
This qualification is intended for senior managers of small organisations or senior managers of business units in medium and large organisations.
The programme consists of 10 days of training, either online or classroom based. A total of 360 notional hours must be accounted for to be declared competent for this skills programme.
Cost from R10 500 per learner
(Terms & Conditions Apply)
|Unit Std||Unit Standard Title||Credits|
|252034||Monitor and evaluate team members against performance standards||8|
|252020||Create and manage an environment that promotes innovation||6|
|252037||Build teams to achieve goals and objectives||6|
|252032||Develop, implement, and evaluate an operational plan||8|
|252021||Formulate recommendations for a change process||8|
The competent learner will be capable of:
- Formulating performance standards for team members in a unit.
- Establishing systems for monitoring performance of team members.
- Preparing for a performance review of a team member.
- Conducting performance review interview.
- Explaining the concept of leadership.
- Differentiating between leadership and management.
- Analysing and comparing leadership theories.
- Applying the different roles and qualities of leadership in a work context.
- Analysing own unit in terms of opportunities for innovation.
- Demonstrating understanding of the techniques that promote creativity.
- Developing a plan for creating an environment conducive to innovation.
- Leading a team through a creative thinking process.
- Demonstrating knowledge of, and insight into, the theory of teams and the importance of teams in workplace activities.
- Applying the theory of teams to team dynamics.
- Explaining the process of building teams.
- Analysing the role of team leader in promoting team effectiveness.
- Evaluating the effectiveness of a team and propose ways to improve team effectiveness.
- Developing an operational plan for a unit.
- Implementing an operational plan.
- Monitoring, measuring, and evaluating the achievement of goals and objectives.
- Demonstrating knowledge of and insight into the need for change within the context of environment change.
- Analysing an area requiring a change process.
- Selecting a model for implementing a change management process.
- Formulating recommendations on implementing the change process.
- Applying critical and analytical skills to analyse an issue or problem.
- Engage with stakeholders in analysing the issue/problem and developing solutions.
- Selecting feasible solutions through a systems approach.
- Formulating and communicating the decision.
- Selecting a work-based project for a unit.
- Scoping a work-based project for a unit.
- Developing a project plan.
- Developing tools to measure key performance parameters.
- Implementing the plan and evaluate project progress.
- Investigate and analyse the status of the learning culture within the organisation.
- Develop strategies for the promotion of a learning culture within the organisation.
- Implement strategies to promote a learning culture.
- Describing the main sources of conflict.
- Describing appropriate techniques to manage conflict.
- Implementing a strategy to resolve conflict.
Developing the attributes of a good conflict manager.